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FAQs

What is CFD?

Foreign exchange also is known as Forex. It is the biggest financial market around the world. It is also the most liquidity market worldwide by merchandise currency of different countries. The goal of foreign exchange trading is earning the profit by determining the price fluctuations of currencies.

What is CFD?

CFD refers to Contract for Difference. In actual transactions, CFD belongs to one of the financial derivatives. Investment buy or sell short according to the price trends of certain financial products in order to earn profits.

Can I trade any time of a day?

Yes. You can trade foreign currencies and precious metals 24 hours a day from 17:05 PM. EST Sundays to 15:59 PM EST on Fridays. For CFD products, the trading hours of each product are different, but the trading time of most products is from 18:00 PM EST on Sundays to 17:59 PM EST on Fridays, and the specific transaction time and details of each product can be found in “Products introduction”. If you have any question logging in or using the software, you can contact us through our free Chinese service hotline.

What is base currency?

Base currency is the currency in the front of the currency pair, such as EUR in the EUR/USD.

What is “ask/bid price”? What is “spread”?

The bid price refers to the lowest price that the trader is willing to accept. Ask price refers to the highest selling price that the trader is willing to accept. These two prices for a quotation group and the difference between them is spread.

What is leverage?

In financial transactions, the leverage is simply a multiplication sign (*). By using this tool, you can magnify the outcome of the investment. The outcome will increase at a fixed proportion whether the final result is a profit or loss. Therefore, investors must analyze the expected earnings of the project and possible risks carefully before using this tool.

Can I lock my inventory?

Yes, SGL customers can lock their inventory.

Can I set a stop losing/stop earning order?

Yes, you can not only set stop losing/stop earning orders, but also pending orders, and other types of risk management orders, such as stop losing taking, and Once Cancels the Other Order (OCO).

What is the Balance/Net Value/ Used Margin/Remaining Margin?

Net Value = Balance +/- profits/losses
Used Margin = the amount of margin that has been used, also called Occupancy Margin
Remaining Margin = net value – used margin, also called Available Margin

When will the overnight interest be added?

In most cases, overnight interest in forex is added to the customer’s account at 17:05 pm EST/. For more information about overnight interest, please check the terms and conditions of foreign exchange trading.The quotes you see at Reuter's or HSBC are for informational purposes only and are not used for trading. The quotes you see at other banks or market marks do not fully represent the SGL quotes. The quotation you get on your own company’s platform is the quotation can be used immediately for trading.

Why is there a slippage?

When the market oscillates violently, the order may not be able to be executed instantaneously. Then the slippage appears. However, it only happens under extreme market conditions or due to extremely low liquidity. When the slippage occurs, the customer will get the opportunity to re-quote immediately after a few seconds.

Is there a difference between a demo account and a live account?

There is no difference. The two are the same. You only use real money transactions in live accounts. You need to understand the risks involved.

Risk note:all foreign exchange, precious metals and CFD contract product margin trades are accompanied by significant risk and therefore are not suitable for all investors. Please be sure to invest in your own tolerable range after fully understanding the risks. For more details on the risks, please refer to SGL's risk statement.